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All managers perform four major functions

Fill-In-The-Blank (2 points each)

1. All managers perform
four major functions: planning, organizing, leading, and _____________.

Leaders perform the
__________ role when they represent the organization or department in legal and
social activities.

3. _________ is a combination of traits that
classifies an individual’s behavior.

4. Leaders
set the culture, priorities, policies, and ____________; all of these have an
impact on overall job satisfaction
5. When
a leader takes away a worker’s dignity by embarrassing them, a leader loses
Scenarios (3 points each)

Which hierarchy of need is affected when a person is not made to feel
significant, useful, and worthwhile, or if they are not recognized for his/her
unique contributions to the overall goals of the organization?

2. John’s
supervisor called a personal meeting with John, and he asked him what was
wrong, and what he noticed with John’s quality of work. John told him that he is bored with his job,
and that he doesn’t allow him any creativity or responsibility. John told his supervisor that he recently
completed his Bachelor’s degree, and that he is ready for more demanding tasks. After hearing all of this, John’s supervisor knew
that he had to come up with a way to motivate John, unless he risks the chance
of losing a good employee. The
supervisor decided that he will give John more responsibility, and allow him to
be more in control over his own work. Which
Hierarchy of Needs is John’s supervisor utilizing?

3. Mary is a new supervisor and most of her
subordinates are good at their jobs and have the ability to get things
accomplished, although the tasks are complex.
Which Leadership Style would be most appropriate to support this type of
work environment based on the situational factors?

4. Tom
is currently looking for a job as a Human Resources Manager, and he knows that
he has to use all the networking that he can to successfully get the job that
he desires. He plays golf, and he knows
a lot of influential people that he can give his resume to. He realizes that he must use all the
resources that he can to help him obtain a job.
Which source of power is Tom using?

5. Rent-Save is
a company that rents furniture. As most
people know, many of these types of rental companies rent to people that more
than likely don’t have any other way to obtain items such as: TVs, appliances, and various types of
electronics. Most of these types of
furniture renting companies are known for practices focused on low-income,
unsophisticated customers, or people with poor credit–these practices often
includes exorbitant fees; However, Rent-Save is a company known for charging a
reasonable amount of interest, and they are not only concerned with maximizing
profit, but making their customers happy, and creating a trusting relationship
with their customers. Rent-Save ranks #1
against all competitors, and this is primarily due to the fact that they are
not in business for only themselves; Rent-Save believes that they have an
obligation to maintain ethics, and ensure their customers and supporters are
benefited as well from their decisions.
Rent-Save is displaying:


True/False (1 point each)

1. _____A leader has a formal title and can be
found anywhere in the organization.
2. _____
Effective leaders are born with some leadership traits, but have to develop
their leadership ability further.
3. _____A
leader should have a leadership style that is used for all situations he/she
4. _____Criticism
is appropriately as long as it is not destructive.
5. _____The
Directive leadership style is the best for followers with external locus of

Short Answer (2 points each)

1. Does a leader always hold a formal title and
often a part of upper level management?
2. What are some examples of work-life conflict,
and what can be done to manage it?
3. Daily,
leaders are faced with situations where they have to make ethical or unethical
choices. What things influence a
leader’s choice on their decisions when facing these situations?
4. Why
do internalizers often have an advantage over externalizers for career
5. What
does it mean when the text states that “Effective Leaders are born with some
leadership traits and abilities, but must further those abilities?”

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